Frequently Asked Questions
You can write to us at contactus@bigshotonline.com
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We generally hold information for 7 years.
Yes, you can write to us on contactus@bigshotonline.com.
You can update it at any time via your online account at bigshotonline.com.
We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google+ or Amazon.
You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google+ or Amazon.
If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
Do you ship outside India?
Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.
How much does shipping cost?
A delivery fee of Rs.150 will be charged for order values below Rs. 1,000 for deliveries within India For shipments outside India, refer to the shipping charges below:
Are there any duties and taxes?
For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.
How do I track my order?
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
When will I receive my order?
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.
Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 4-6 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
If there is an error in the shipping address you specified at the time of checkout, please email us at contactus@azafashions.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
Yes, all our products are insured from the time they leave Aza to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
Payment Options : EBS, CCAvenue, PayPal, Techprocess, UPI and PayU.
- We accept debit and credit card payments (Visa, MasterCard, American Express & Maestro credit) through a secure online server. Cash on Delivery (COD) and Net Banking are other modes of payment.
- If you pay by credit or debit card, you will be charged immediately as soon as your order is placed successfully.
- Only US dollars and Indian Rupees currencies can be used to make online payments.
- All product prices for customers in India are inclusive of all taxes and duties.
- For customers overseas, all product prices displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.