Frequently Asked Questions

You can write to us at contactus@bigshotonline.com

You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our emails. For any other marketing communication, please write to us on contactus@bigshotonline.com.

We generally hold information for 7 years.

Yes, you can write to us on contactus@bigshotonline.com.

You can update it at any time via your online account at bigshotonline.com.

We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google+ or Amazon.

You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google+ or Amazon.

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.

Do you ship outside India?

Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.

How much does shipping cost?

A delivery fee of Rs.150 will be charged for order values below Rs. 1,000 for deliveries within India For shipments outside India, refer to the shipping charges below:

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.

How do I track my order?

Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

When will I receive my order?

The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.

Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 4-6 days after the date of dispatch.

Can I change my shipping address after my order has been placed?

If there is an error in the shipping address you specified at the time of checkout, please email us at contactus@azafashions.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.

Are my items insured?

Yes, all our products are insured from the time they leave Aza to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.

Payment Options : EBS, CCAvenue, PayPal, Techprocess, UPI and PayU.

  1. We accept debit and credit card payments (Visa, MasterCard, American Express & Maestro credit) through a secure online server. Cash on Delivery (COD) and Net Banking are other modes of payment.
  2. If you pay by credit or debit card, you will be charged immediately as soon as your order is placed successfully.
  3. Only US dollars and Indian Rupees currencies can be used to make online payments.
  4. All product prices for customers in India are inclusive of all taxes and duties.
  5. For customers overseas, all product prices displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Conditions for Cancellation:

Bigshot has a simple and hassle-free cancellation policy for products purchased from the Website/App, provided the following conditions are fulfilled

  1. For all products, we offer a 72-hour cancellation policy. These are made-to-order products; hence, the order cannot be canceled after 72 hours of order placement. You can still raise exceptions with our customer care team at contactus@bigshotonline.com, and they will get back to you within 24-48 hours.
  2. Up to 10% of the item's value can be deducted when refunding orders canceled beyond 24 hours after placing the order, depending on the specific case. If you agree to take a refund in the Bigshot Wallet for canceled orders, then the full amount will be credited to the wallet.

Conditions for Exchange:

Bigshot offers a simple and hassle-free exchange policy for certain men's products, including suits, blazers, Pathani suits, and kurtas, provided the following conditions are met:

Exchange Eligibility:

  1. We offer a 3-day exchange policy for non-customized suits, blazers, Pathani suits, and kurtas.
  2. Customized or altered products are strictly non-exchangeable.
  3. Products from warehouse sales are also non-exchangeable.

Condition Requirements:

  1. Items must be in their original condition, with the invoice, labels, tags, and packaging intact, including garment covers or boxes.
  2. Products must be unworn, unused, and unwashed. Worn or damaged items will not be accepted.
  3. Footwear (if applicable) must only be tried on carpeted surfaces. Footwear with worn soles will not be accepted.

Inspection and Handling Fees:

  1. All exchanges are subject to quality inspection. Original tags must remain intact. Missing tags may result in rejection of the exchange request.
  2. For exchange/alteration requests:
    1. USA orders: A handling fee of USD 50 or up to 20% of the product value will apply, based on the user's exchange frequency.
    2. India orders: A handling fee of INR 200 or 5% of the product price may apply. A 10% fee applies for users with an exchange rate above 60%.
    3. International orders: A handling fee of 20% of the product value will apply.

Customer Support:

Complaints regarding missing, damaged, or incorrect items must be raised within 48 hours of delivery.